Refund policy

Mortals Satisfaction Guarantee

We're confident you'll love Mortals supplements, and we want you to feel great about trying us for the first time. That's why we offer our First-Time Customer Satisfaction Guarantee.

14-Day Trial Period

New to Mortals? We want you to try us risk-free.

If you're not completely satisfied with your first Mortals product, you may request a full refund within 14 days of receiving your order.

How it works:

Order arrives → You have 14 days to try it
Not satisfied? Email us within the 14-day window
We process your refund quickly—typically within 24 hours

This guarantee applies to one product per customer to ensure everyone gets a fair chance to try Mortals.

Damages and Issues

Please inspect your order upon receipt. If any item is defective, damaged, or you received the wrong product, please take pictures and contact us immediately at hello@trymortals.com.

We'll make it right for all affected items—no questions asked.

Timeline: Please report any damage or shipping issues within 3 days of delivery for fastest resolution.

How to Request a Refund

To request a refund, email us at hello@trymortals.com with:

Your order number
Which product didn't meet your expectations
Brief reason (helps us improve, but not required for approval)

Our team will review your request and respond within 1-2 business days.

Refund Processing:

Approved refunds are typically processed within 24 hours
Funds typically appear in your account within 5-10 business days depending on your bank
You'll receive a confirmation email once the refund is issued

Satisfaction Guarantee Terms

Eligibility:
- Refund requests must be made within 14 days of delivery
- Our risk-free trial covers one product per customer to ensure everyone gets a chance to try Mortals
Order Details:
- If your order contains multiple products, additional products are considered final sale
- Original shipping costs are non-refundable

Subscription Management

Cancel, Skip, or Modify Anytime:

Log into your account at trymortals.com to manage subscriptions
Or email hello@trymortals.com and we'll handle it for you
Changes must be made at least 48 hours before your next scheduled shipment
No commitments, no penalties—just flexibility

Subscription Refunds:

Our 14-day satisfaction guarantee applies to your very first subscription order that have been delivered
If your subscription order has not yet shipped, we can process a refund or cancellation
Once an order has been shipped and delivered, the standard 14-day guarantee period applies from the delivery date
Subsequent subscription shipments can be canceled anytime before processing, but are not eligible for refunds.

Our Commitment to You

While our formal refund policy covers the first 14 days, your satisfaction matters to us beyond that window.

If you have any concerns about your Mortals products at any time—whether it's about effectiveness, experience, or anything else—please reach out to us at hello@trymortals.com. We'll work with you to find a solution, whether that's offering guidance on usage, providing a discount on a different product that might work better for you, or exploring other ways to ensure you're happy with your Mortals experience.

We're here to support your wellness journey, and we'll do everything we can to make things right.

Contact us: hello@trymortals.com

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.